Dear Users, more web improvements are on the way, so the web interface will be unavailable on Saturday, March 11, 2023, from 21:00 CET. The outage will last for about an hour (the time may vary, see the Status page for more info). Please be prepared that it will not be possible to connect to the web interface at the time, however the TB Client won't be affected. Thank you for your understanding.
Database server migration
Dear users, we are going to migrate our database server within a planned maintenance on Thursday, February 16, 2023, some time between 18:30 and 23:30 CET. Please be prepared that it may not be possible to connect to the web interface and the Client may run in offline mode. Don't worry, your jobs will still be saved and uploaded once the server is back up. Thank you for your understanding.
Web server migration
Dear users, we are going to migrate our main web server within a planned maintenance on Monday, February 13, 2023, some time between 20:00 and 23:00 CET. Please be prepared that it may not be possible to connect to the web interface at the time, however the TB Client won't be affected. Thank you for your understanding.
Payment gateway won't be available
Dear users, the payment gateway we use for our premium orders will not be available for a short period of time due to planned maintenance on January 24, 2023, some time between 00:00 and 06:00 CET. It may not be possible to purchase premium during that time. Thank you for your understanding.
Web improvements
Dear Users, more web improvements are on the way, so the web interface will be unavailable on Tuesday, October 20, 2022, from 21:00 CET. The outage will last for about an hour (the time may vary, see the Status page for more info). Please be prepared that it will not be possible to connect to the web interface at the time, however the TB Client won't be affected. Thank you for your understanding.
Past incidents
Web improvements
Dear Users, more web improvements are on the way, so the web interface will be unavailable on Friday, May 1, 2020, from 13:00 CEST. The outage will last for a few hours (the time may vary, see the Status page for more info). Please be prepared that it will not be possible to connect to the web interface at the time, however Client won't be affected. Thank you for your understanding.
Servers responds correctly
After a few iterations it seems that the servers are stable now and everything is back in order. Thank you for your patience.
Incorrect server responds
Unfortunately we're currently experiencing another issue with the Client server. When you deliver a job, the Client will tell you that it was saved, however it was actually sent to the server, only without tracking. This will probably take a while, but we're trying to fix the issue as soon as possible. Thank you for your understanding and sorry for any inconveniences.
Trackings are back again
And the trackings should now be uploading again. Sorry for any inconveniences.
Trackings aren't uploading again
Due to yet unknown reason the trackings of your job deliveries aren't uploading to the server again and therefore they may be lost. We're trying to fix the issue as soon as possible. Thank you for your understanding and sorry for any inconveniences.