Current status

All systems operational
Web server
Operational
Client server
Operational
Database server
Operational
Mail server
Operational
Steam API
Operational
DNS
Operational
Archive server
Operational

Planned maintenance

Payment gateway won't be available

Dear users, the payment gateway we use for our premium orders will not be available due to planned maintenance on October 18, 2022, between 00:00 and 06:00 CEST. It may not be possible to purchase premium during that time. Thank you for your understanding.

Payment gateway won't be available

Dear users, the payment gateway we use for our premium orders will not be available for a short period of time due to planned maintenance on October 10, 2022, some time between 00:00 and 06:00 CEST. It may not be possible to purchase premium during that time. Thank you for your understanding.

Web improvements

Dear Users, more web improvements are on the way, so the web interface will be unavailable on Sunday, July 31, 2022, from 23:30 CEST. The outage will last for about an hour (the time may vary, see the Status page for more info). Please be prepared that it will not be possible to connect to the web interface at the time, however the TB Client won't be affected. Thank you for your understanding.

Payment gateway won't be available

Dear users, the payment gateway we use for our premium orders will not be available due to planned maintenance on May 28, 2022, between 00:30 and 06:00 CEST. It may not be possible to purchase premium during that time. Thank you for your understanding.

Payment gateway won't be available

Dear users, the payment gateway we use for our premium orders will not be available due to planned maintenance on April 9, 2022, between 00:00 and 06:00 CEST. It may not be possible to purchase premium during that time. Thank you for your understanding.

Past incidents

Payment gateway won't be available

Dear users, the payment gateway we use for our premium orders will not be available due to planned maintenance on August 17, 2021, from 05:00 to 05:30 CEST. It won't be possible to purchase premium during that time. Thank you for your understanding.

Database server upgrade

Dear users, we are going to upgrade our main database server, so our services will be unavailable on Monday, August 2, 2021, from 9:00 CEST. The outage will likely last for about 1 to 2 hours, but the actual time might vary. Some intermittent outages might occur later as we optimize our configurations. Keep in mind you won't be able to use the web interface, and the client will run in offline mode during the maintenance. Don't worry, your jobs will still be saved and uploaded once the server is back up. Thank you for your understanding.

Complete server migration

Many of you have surely noticed there have been more outages of various parts of our server infrastructure in recent months. Most of them were caused by issues on the side of the server provider we have been using for a long time, and although we have always been reassured that they were working on a permanent fix, the issues continued all the time and the situations were repeating. So, we've been looking for a new cloud infrastructure provider for quite a while now. We recently managed to pick one up and we started planning for server migration earlier this month. Due to the length of the last outage we decided to speed up the migration, so, it will begin already on this Tuesday, July 13, 2021. We don't know exactly how long it will take, but be prepared that no TrucksBook sites and services may be available at least throughout the day. In any case, you will still be able to deliver orders via TB Client in offline mode, and if nothing goes wrong, they will be uploaded automatically as soon as everything is available again. If you have an active premium account on that day, it will be automatically extended by 3 days. Thank you for your understanding and we apologize for any inconvenience.

Archive server is back

Everything seems stable again, thank you for your patience.

Archive server is down

We're currently experiencing some archive server issues caused by our server provider, so, route trackings of the deliveries or the whole job detail pages may be temporarily unavailable. Everything else should be working without any issues, recording of the job deliveries is not affected.