Dear users, we are going to upgrade our main database server, so our services will be unavailable on Monday, August 2, 2021, from 9:00 CEST. The outage will likely last for about 1 to 2 hours, but the actual time might vary. Some intermittent outages might occur later as we optimize our configurations. Keep in mind you won't be able to use the web interface, and the client will run in offline mode during the maintenance. Don't worry, your jobs will still be saved and uploaded once the server is back up. Thank you for your understanding.
Complete server migration
Many of you have surely noticed there have been more outages of various parts of our server infrastructure in recent months. Most of them were caused by issues on the side of the server provider we have been using for a long time, and although we have always been reassured that they were working on a permanent fix, the issues continued all the time and the situations were repeating. So, we've been looking for a new cloud infrastructure provider for quite a while now. We recently managed to pick one up and we started planning for server migration earlier this month. Due to the length of the last outage we decided to speed up the migration, so, it will begin already on this Tuesday, July 13, 2021. We don't know exactly how long it will take, but be prepared that no TrucksBook sites and services may be available at least throughout the day. In any case, you will still be able to deliver orders via TB Client in offline mode, and if nothing goes wrong, they will be uploaded automatically as soon as everything is available again. If you have an active premium account on that day, it will be automatically extended by 3 days. Thank you for your understanding and we apologize for any inconvenience.
Payment gateway won't be available
Dear users, the payment gateway we use for our premium orders will not be available due to planned maintenance on June 15, 2021, from 00:00 to 06:00 CEST. It won't be possible to purchase premium during that time. Thank you for your understanding.
Past incidents
Web improvements
Dear Users, more web improvements are on the way, so the web interface will be unavailable on Wednesday, December 30, 2020, from 18:00 CET. The outage will last for a few hours (the time may vary, see the Status page for more info). Please be prepared that it will not be possible to connect to the web interface at the time, however Client won't be affected. Thank you for your understanding.
Back online
The web server is back online.
Web server problems
Due to server problems caused by our hosting provider, we are currently experiencing a major outage and cannot proceed with the planned upgrade. The server crashed at around 5:30 CET and we have been experiencing the problems since. The hosting provider was informed and is working to resolve the problem. We are sorry for this inconvenience
Web server upgrade
Dear users, we are going to upgrade our web server, so our services will be unavailable on Tuesday, December 22, 2020, from 9:00 CET. The outage will likely last for a few hours - we hope functionality could be restored at around 13:00 CET, but the actual time might vary. Some intermittent outages might occur later as we optimize our configurations. Keep in mind you won't be able to use the web interface during the upgrade, but our client will work as usual. Thank you for your understanding.