Current status

All systems operational
Web server
Operational
Client server
Operational
Database server
Operational
Mail server
Operational
Steam API
Operational
DNS
Operational
Archive server
Operational

Planned maintenance

Database server upgrade

Dear users, we are going to upgrade our main database server, so our services will be unavailable on Monday, August 2, 2021, from 9:00 CEST. The outage will likely last for about 1 to 2 hours, but the actual time might vary. Some intermittent outages might occur later as we optimize our configurations. Keep in mind you won't be able to use the web interface, and the client will run in offline mode during the maintenance. Don't worry, your jobs will still be saved and uploaded once the server is back up. Thank you for your understanding.

Complete server migration

Many of you have surely noticed there have been more outages of various parts of our server infrastructure in recent months. Most of them were caused by issues on the side of the server provider we have been using for a long time, and although we have always been reassured that they were working on a permanent fix, the issues continued all the time and the situations were repeating. So, we've been looking for a new cloud infrastructure provider for quite a while now. We recently managed to pick one up and we started planning for server migration earlier this month. Due to the length of the last outage we decided to speed up the migration, so, it will begin already on this Tuesday, July 13, 2021. We don't know exactly how long it will take, but be prepared that no TrucksBook sites and services may be available at least throughout the day. In any case, you will still be able to deliver orders via TB Client in offline mode, and if nothing goes wrong, they will be uploaded automatically as soon as everything is available again. If you have an active premium account on that day, it will be automatically extended by 3 days. Thank you for your understanding and we apologize for any inconvenience.

Payment gateway won't be available

Dear users, the payment gateway we use for our premium orders will not be available due to planned maintenance on June 15, 2021, from 00:00 to 06:00 CEST. It won't be possible to purchase premium during that time. Thank you for your understanding.

Database server upgrade

Dear users, we are going to upgrade our main database server, so our services will be unavailable on Wednesday, March 17, 2021, from 9:00 CET. The outage will likely last for about 1 to 2 hours, but the actual time might vary. Some intermittent outages might occur later as we optimize our configurations. Keep in mind you won't be able to use the web interface, and the client will run in offline mode during the maintenance. Don't worry, your jobs will still be saved and uploaded once the server is back up. Thank you for your understanding.

Web server upgrade

Dear users, we are finally going to upgrade our web server software, as the last attempt was not successful due to problems on the server provider side. Because of that our web app will be unavailable on Thursday, February 18, 2021, from 9:00 CET. The outage will likely last for a few hours - we hope functionality could be restored at around 13:00 CET, but the actual time might vary. Some intermittent outages might occur later as we optimize our configurations. Keep in mind you won't be able to use the web interface during the upgrade, but our client will work as usual. Hopefully this time everything will go as planned. Thank you for your understanding.

Past incidents

Statistics have been regenerated

Statistics are now fully operational again.

Statistics regeneration

Statistics are currently being re-generated because of the deliveries with unaccepted distance, therefore the distances in statistics are temporarily incorrect. Everything will be back later today.

Running smoothly

Problems have been resolved and hopefully it will stay that way for a while :)

Degraded performance

Due to bug in client update checker we are being overloaded with requests, therefore client can be offline at times. There is not much I can do other than monitor and fix issues on the fly. Hopefully as more people update the situation will get better. In this release the bug should be fixed and this situation will not happen again.

Server migration

Dear Users, due to infrastructure improvements we will be migrating our client server to better hardware. From 10:00 to 11:00 CET the client server might be briefly unavailable while we migrate and tune the config. Thank you for your understanding.